Help
AgnosticSync Support
Never include a vault passphrase, password, TOTP seed, recovery code, or decrypted vault entry in a support request.
Signing in
Choose Sign in with Auth Yourself, complete the account and TOTP checks, then enter the separate Agnostic Passwords vault passphrase. The account password and vault passphrase are different credentials.
Sync and offline access
The first use on a device needs an internet connection. After the encrypted vault has been downloaded, the installed app retains ciphertext for offline unlocking. Use Sync after reconnecting. If another device changed the same vault revision, pull the current copy and repeat the local edit.
Lost vault passphrase
The passphrase never leaves your device, so AgnosticSync support cannot retrieve or reset it and cannot decrypt the vault. Use an independent recovery copy if one was created.
Delete your account and data
To delete your Auth Yourself account and the encrypted vault stored by the synchronization service, send a deletion request through the CoreFeld contact form from the email address on the account, with “AgnosticSync account deletion” in the message. CoreFeld LLC can also be reached at (507) 900-9300.
Deletion removes the account record, the current encrypted vault document, and its encrypted revision history. Ciphertext held on your own devices is removed when you clear the app's data or uninstall the app. Legal or security records may be retained where the law requires it.
To delete only the synchronized vault and keep the account, say so in the request.
Contact support
Use the CoreFeld contact form. Include “AgnosticSync” along with the app version, operating system, and the exact non-secret error message. CoreFeld LLC can also be reached at (507) 900-9300.